How to give effective feedback

Does the phrase “performance review” give you the jitters? Do the jitters increase when you’re the one giving the review? Many managers and executives find it easier to give lip service to the importance of job-performance feedback than to actually critique, praise, or advise their direct reports.

Feedback on job performance is essential to success at every level. However, getting and receiving valuable feedback - never an easy task - has been complicated by contemporary business trends. The churning, project-based 21st-century workplace has made it harder to form the kind of long-term, trusting relationships that make criticism easier to swallow. Boundaryless careers and the rapid pace of change in many industries can make it hard to set performance metrics. Globalisation and diversity mean that workers may have cognitive biases or different communication styles that complicate efforts to give accurate feedback. A quick-changing, low-loyalty work environment makes valuable performance feedback both more necessary, and more difficult, to give and receive.

This interactive webinar with William Montgomery, founder of askten.com and special adviser to the UK government on national wellbeing, will make the case for feedback as an ongoing practice, examine the factors that can make giving feedback difficult, and offer a guide for both givers and recipients of feedback.

This webinar is offered at a special price of £20 in celebration of 2024 being our 20th year.